Frequently Asked Questions

Tracking Not Updating

For orders outside the USA, tracking may take up to 7 business days to update.

For USA orders, it typically updates within 2-4 days.

If your tracking hasn't updated after these timeframes, please contact us, we'll do our best to assist you!

My Order Is Late

Shipping companies may sometimes experience delays. Please allow an extra 2-4 business days for delivery.

If you haven’t received your order within 45 days, contact us, and we’ll issue a full refund while handling the matter with the shipping company. If your order eventually arrives, feel free to keep it!

Order Missing/Stolen

We understand how frustrating this situation can be! We recommend filing a missing/stolen package report with your local carrier as soon as possible.

Keep us updated on their response, and we’ll do our best to assist you!

Exchange Size

Ordered the wrong size? No worries! Contact us within two weeks to learn how to exchange it for another size. Please note that return shipping is the customer’s responsibility. However, we offer free returns for customers in the USA.

Damaged Items

The items arrived damaged? No worries! Contact us within two weeks to learn how to get a replacement.

Unsatisfied With Your Order

Not satisfied with your products? Contact us within two weeks to learn how to return your products and get a refund. Please note that return shipping is the customer’s responsibility. However, we offer free returns for customers in the USA.

Products Sold Out

We usually include an estimated restock date in the product description. You can also subscribe to our newsletter to stay updated on the latest drops and restocks.

"Limited Edition" Products

When a product is labeled 'Limited Edition,' it means we sell it only once and will not restock it once it’s sold out. We want certain collections to remain exclusive and one-of-a-kind.

Clothing Materials

Our sweaters and hoodies are made from a 50% cotton, 50% velvet blend, creating a soft, lightweight, and comfortable feel that's perfect for year-round wear!

Our t-shirts are made from 100% heavyweight cotton, ensuring minimal shrinkage and lasting durability.

Countries We Ship To

We ship almost anywhere worldwide!

To check if we deliver to your country, add a product to your cart and proceed to checkout. Enter your address to see if our shipping carrier covers your location.

If shipping isn’t available, feel free to contact us, we’ll do our best to work with our carrier to find a solution.

Shipping To Russia

We are currently unable to ship orders to Russia due to our shipping carrier's restrictions.

Dutie And Taxes

Duties and taxes vary by country, and we have no control over the amounts set by local authorities. Customers are responsible for covering these fees. Failure to do so may result in the package being returned to us, in which case we cannot offer a refund.

Contact Infos

If you have any questions, concerns, or feedback, please don't hesitate to reach out to us. We are here to assist you in any way we can.

USA Email: support@offscriptstore.com


International Email: customer@offscriptstore.com


Collaboration: collaboration@offscriptstore.com

 

Or contact us directly using the form below.

Contact Us